Job Details

Recovery Performance Officer
  • $113,092 per annum + superannuation
  • Full time, permanent opportunity
  • Geelong based (Hybrid working model)


About the role

The Recovery Performance Officer is responsible for supporting the Recovery, Planning & Performance Division in delivering key initiatives to support the recovery of injured workers. 

The role will work directly with internal and external stakeholders to drive the development and evaluation of initiatives that improve recovery outcomes. This role will be part of a flexible pool of resources that is responsible for discrete programs to support treatment providers with a key focus on allied health.

Key accountabilities

  • Support the development, implementation and evaluation of health initiatives aligned to the WorkSafe objectives; focusing on improving customer recovery and provider performance.
  • Through the management of assigned portfolios provide expertise and consult with internal and external stakeholders to ensure design and delivery of recovery related initiatives meet business and customer needs.
  • Support the development and implementation of predictive data analysis and dashboard reporting for health and disability services.
  • Undertake complex analysis of performance data to identify improvement opportunities, gaps and risks, providing recommendations on how to manage escalating issues, anomalies or opportunities.
  • Assist with the development, ongoing management and reporting of provider contracts including tender processes.

Please ensure you take a look at the Position Description provided for additional information on accountabilities for this role.

About you

You are an experienced professional, with demonstrated experience in an allied health or related field paired with an understanding of the health and compensation system. You thrive in working in agile environments, and demonstrate highly developed interpersonal, communication and project management skills. You have a passion for developing and maintaining strong stakeholder relationships, and delivering high quality outcomes. 

Additionally you will possess the following skills and experience:

Skills and experience

  • Demonstrated ability to liaise in a professional manner with a range of internal and external stakeholders.
  • Excellent communication, customer service, interpersonal and consultative skills.
  • Ability to analyse, isolate and interpret business and customer needs to develop relevant and appropriate solutions, ideas and recommendations.
  • Demonstrated ability working in an ambiguous environment where a responsive and flexible approach is required to ensure changing priorities and competing demands are met.
  • Excellent time management, prioritisation and organisational skills and an ability to meet tight deadlines.
  • Strong experience in executing quality written reports, briefs, presentations, training and strategic communications (oral and written) for internal and external stakeholders.
  • Project experience, scheduling complex programs of work, planning, delivery, risk assessments, gap analysis and the application of agile project methodologies.
  • Comprehensive understanding of the legal, policy and operational environment (health and/or insurance) and proven ability to deliver improvement initiatives and programs of work supported by research, analysis and customer needs.
  • Demonstrated ability to undertake effective research and analysis capture input received from stakeholders to support the development of products and services, guidance materials, policy and procedures.
  • Intermediate computer skills in Word, Excel, Project Management applications, PowerPoint and Outlook.


  • Relevant tertiary qualification(s) in a health, disability or program management field.

Working with Us

We pride ourselves on being a great place to work and offer flexibility to facilitate work/life balance. People who are seeking part-time or job share arrangements are encouraged to apply.

What's next?

Applications close 11:00pm Wednesday 17th August, 2022. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Rebecca McPherson via email

About Us

At WorkSafe our passion for the wellbeing of Victorian workers brings us together. Our people come from a wide range of professions and with no two days ever being the same, diverse thinking comes naturally to us. As we build the WorkSafe of the future we're committed to delivering industry best practice to our people, our customers and the community. 

Our future

Our goals are to embed in every workplace a proactive, prevention-led approach to health and safety across the state, and to provide a personalised, tailored service for every Victorian who comes into contact with WorkSafe.

Like wearing a seatbelt or putting on sunscreen, "prevention-led" thinking will become automatic every time Victorians step into the workplace.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.

Important Information

WorkSafe is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with WorkSafe's obligations under the Occupational Health and Safety Act 2004 (OH&S Act).

Therefore, all WorkSafe employees are required to have an up to date COVID-19 vaccination status, which is currently defined by the Australian Technical Advisory Group on Immunisation (ATAGI) as three vaccine doses, unless a valid medical exemption applies.

To meet our obligations under the OH&S Act, WorkSafe will request vaccination information or evidence of an exemption in the pre-employment stage.

Prior to commencement of employment with WorkSafe you will need to provide evidence that you are vaccinated against COVID-19 and have an up to date vaccination status, or that a medical exemption applies.

Job Ref: RM000048
Submitted: 03-08-2022

Job Search


By Keyword or Job Ref

By Location

By Category


By Employment Type

By Job Type