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Recovery & Support Coordinator
  • Fixed Term until July 2022
  • $89,451.00 per annum + superannuation
  • Geelong location

As a Recovery & Support Coordinator, you will adopt a person-centred case management approach to proactively manage a portfolio of injured workers, supporting each towards the best prospects of health and functional recovery, ensuring the injured worker experience is firmly in focus during the journey.

We have two positions available, one fixed term until July 2022 and the other fixed term until June 2023. 

Key Accountabilities

You will assist in managing a diverse caseload of long tail claims with input from members of your team and other specialist resources, on medical, psychological, physical and financial issues. More specifically the Recovery Support Coordinator will:

  • Develop trusted relationships with injured workers and their support networks
  • Identify when a claim requires additional support, and work collaboratively with other teams in the division to develop the right course of action for the injured worker using a multi-disciplinary approach
  • Engage in some face-to-face communication, including visits, with injured workers and their support networks as part of expectation-setting, the development of recovery plans, and facilitation of their recovery goals

Please ensure you take a look at the Position Description provided for additional information on accountabilities for this role.

About you

You have minimum 2 years’ experience in Case management skills within a personal injury, health or disability context. More specifically you have:

  • Excellent interpersonal skills, ability to build productive relationships and the motivation to proactively bring people together
  • Contemporary attitude to case management which includes understanding and knowledge of long term injury and disability and its impact on individuals
  • Effective communication, negotiation, influencing, and conflict resolution skills
  • Experience in working independently and proactively to achieve outcomes

Qualifications (desirable)

  • Relevant tertiary qualifications and/or equivalent experience in case management, rehabilitation, medical and paramedical, disability, social services or other relevant field
  • Medical, social services or rehabilitation background
  • Valid Victorian Driver’s License

Working with Us

We pride ourselves on being a great place to work and offer flexibility to facilitate work/life balance. People who are seeking part-time or job share arrangements are encouraged to apply.

What’s next?

Applications close 11:00pm Wednesday 23 June, 2021. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Jessica Richardson on

About Us

At WorkSafe our passion for the wellbeing of Victorian workers brings us together. Our people come from a wide range of professions and with no two days ever being the same, diverse thinking comes naturally to us. As we build the WorkSafe of the future we're committed to delivering industry best practice to our people, our customers and the community.

Job Ref: JR000233
Submitted: 09-06-2021

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